Our Code of Ethics
- Time - First and foremost we respect our customers' time. We are "If There's Any Delay, It's You We Pay!". No questions asked.
- Integrity - We are forthright and truthful in our dealings with customers, employees, vendors, and other stakeholders. We keep our promises.
- Respect for the Law - We adhere to all laws, regulations and ordinances that pertain to the Plumbing industry as prescribed by federal, state, municipal and county governments. We practice proper financial and accounting procedures in accordance with all laws governing a privately held business.
- Excellence - We design, install, service and repair HVAC systems and parts in strict accordance with the highest industry standards.
- Safety & Reputation - We maintain a clean, safe, respectable and reputable place of business that reflects the high standards of the ONE HOUR brand.
- Teamwork - We support each member of the team to strengthen the brand and build successful long-term relationships.
- Service - We maintain the highest degree of customer service to encourage repeat business and enduring relationships with our customers.
- Respect for Others - We treat our customers, fellow employees and other industry professionals with the utmost respect.
- Privacy - We show the greatest respect for the sanctity of our customers' homes and their privacy.
- Competition - We value fair competition. We advertise, promote and market our brand fairly and accurately and in a manner that reflects the high standards of the ONE HOUR brand.
How do you know a company cares about the quality of their work? They stand behind it - that's how. At One Hour Heating and Air, the warranties and guarantees are industry leading because of our experienced technicians and the high quality parts we use. Our technicians are friendly, clean, polite, drug-free and experienced--and our techniques are state-of-the-art, guaranteed!